1. What this policy covers
This policy explains how cancellations and refunds work for Plainroof subscriptions paid by a housing society to Sketchish Designer LLP. It forms part of our Terms of Service and follows the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Maintenance and other society dues are not covered. Members pay those directly to their society's bank account, not to Plainroof. For a refund of dues, an extra payment or a wrong amount, please contact your society's committee or Treasurer.
2. What is free
A new society's first month after going live, early access and demos are free. No payment is taken, so no refund applies. There is no free plan after the first month.
3. Cancelling a subscription
- A society admin can ask to cancel any paid module at any time by writing to us.
- Cancellation takes effect at the end of the current paid period. The module stays available until then.
- After cancellation, the module's records stay readable and can be exported; nothing is deleted.
4. When we give a refund
| Situation | Refund |
|---|---|
| Cancelled within 7 days of the first payment for a new module, before the society started using it | Full refund |
| Charged twice for the same invoice | Full refund of the extra payment |
| Payment debited from your bank but failed, or not received by us | Full refund, or credited to the invoice if you prefer |
| We could not activate a paid module within 15 days of payment | Full refund for that module |
| We end the service, or remove a paid module you use, before the paid period ends | Refund for the unused months |
| Cancelled part-way through a paid period (other cases) | No refund for the rest of the period; access continues until it ends |
5. How to ask for a refund
Email chirag@sketchish.com from the society's registered email, with the society name, invoice number, payment date, amount and the reason. We will acknowledge your request within 2 working days.
6. When you will receive it
Approved refunds are sent within 7 to 10 working days to the same account or payment method used to pay. GST is refunded or adjusted through a credit note as required by GST law. Bank processing times may add a few days.
7. Questions and complaints
If you are not happy with how we handled your request, contact our Grievance officer (details in the Privacy Policy). We will acknowledge within 48 hours and resolve within 30 days.
Sketchish Designer LLP
A-1103, Orchid Paradise, South Bopal, Ahmedabad, Gujarat
Email: chirag@sketchish.com